Last updated: July 2026
At Solace Ritual, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit www.thesolaceritual.com or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
We may collect the following information:
Name
Email address
Billing and shipping address
Telephone number
Payment information (processed securely through our payment providers)
Order history
Customer support communications
Device information, browser type, IP address and website usage data
We also collect certain information automatically through cookies and similar technologies.
We use your information to:
Process and deliver your orders
Provide customer support
Manage your account
Process payments securely
Send order confirmations and shipping updates
Respond to enquiries
Improve our website and customer experience
Detect fraud and protect our business
Send marketing communications where you have given your consent
If you subscribe to our newsletter, we may send you updates about new products, exclusive offers and promotions.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
Our website uses cookies and similar technologies to:
Remember your preferences
Improve website functionality
Analyse website traffic
Measure advertising performance
Personalise your shopping experience
You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
We only share your personal information where necessary to operate our business.
This may include trusted service providers such as:
Payment processors
Shipping and fulfilment partners
Email marketing platforms
Website hosting providers
Analytics providers
Fraud prevention services
We never sell your personal information to third parties.
Some of our trusted service providers may process your information outside the United Kingdom.
Where this occurs, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.
We use industry-standard administrative, technical and physical security measures to protect your information against unauthorised access, loss, misuse or disclosure.
Although no online system can be guaranteed to be completely secure, we continuously work to protect your personal information.
We retain your personal information only for as long as necessary to:
fulfil your orders;
comply with legal and tax obligations;
resolve disputes;
enforce our agreements.
When your information is no longer required, it will be securely deleted or anonymised.
Subject to applicable law, you may have the right to:
Access your personal data.
Correct inaccurate information.
Request deletion of your personal data.
Restrict or object to certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of your personal data in a portable format.
To exercise any of these rights, please contact:
Our website and products are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children.
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those external websites.
We encourage you to review their respective privacy policies before providing any personal information.
We may update this Privacy Policy from time to time.
Any changes will be published on this page with the updated revision date.
Your continued use of our website after changes have been posted constitutes acceptance of the updated Privacy Policy.
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:
Email: support@thesolaceritual.com
Website: https://www.thesolaceritual.com