Last updated: July 2026
At Solace Ritual, we are committed to delivering your order quickly, securely and with complete transparency.
All UK orders are fulfilled from our dedicated United Kingdom fulfilment centre, allowing us to provide fast nationwide delivery.
Orders are processed within 1–2 business days.
Orders placed during weekends or UK public holidays will be processed on the next available business day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
We currently fulfil all UK orders directly from our UK warehouse.
Standard UK Delivery
FREE on all orders.
Estimated delivery: 3–4 business days after dispatch.
Fully tracked delivery.
While we always aim to meet these delivery estimates, occasional courier delays outside our control may occur.
At this time, our primary market is the United Kingdom.
International shipping may be available for selected destinations upon request and is subject to review by our Customer Support team.
Where international shipping is available:
Flat shipping fee: £35.00
Delivery times vary depending on destination.
Additional customs duties, import taxes or local fees may apply and are the responsibility of the customer.
International availability may change without prior notice.
For enquiries regarding international delivery, please contact:
Once your order has been dispatched, you will receive an email containing your tracking number.
Please allow up to 24 hours for tracking information to become available after receiving your dispatch confirmation.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, please contact us as soon as possible.
While we will always do our best to assist, we cannot guarantee address changes once an order has entered processing.
Solace Ritual is not responsible for delays or failed deliveries resulting from incorrect shipping information provided during checkout.
If your parcel has not arrived within the estimated delivery timeframe, please contact our Customer Support team.
We will work directly with the courier to investigate the shipment and help resolve the issue as quickly as possible.
If your tracking information shows your parcel as delivered but you cannot locate it, we recommend that you:
Check around your property.
Ask household members or neighbours.
Contact the courier directly.
If your parcel still cannot be located, please contact us within 7 days of the recorded delivery date and we will assist you with the investigation.
For international shipments, customers are responsible for any customs duties, import taxes or additional charges imposed by the destination country.
These charges are not included in the purchase price or shipping fee.
We reserve the right to update this Shipping Policy at any time.
Any changes will become effective immediately upon publication on this page.
If you have any questions regarding shipping, delivery or tracking your order, please contact our Customer Support team.
Email: support@thesolaceritual.com
Website: https://www.thesolaceritual.com